Newcomin can provide complete and comprehensive service to customers, which covering pre, in and after sales service, We built a set of complete servcie system and a skillful,well trained and professional service team, which composed by a dozens of experienced technicians to cover all the technical support. We are still improving the role of our service center for better support,to provide customers with strong materials support at the greatest extent.

Service Concept:

Positively, Honestly,Quickly Response to meet the customers’ requirements.

Service Contents:

1、24 hours hot line for consulting and technical guidance.

2、On-line service；

3、Hardware maintenance;；

4、Free technical training;

5、Paid updating for hardware;

6、Warranty service；

7、Engineering technical service.

Warranty period:

One year warranty for the complete  product and whole life after sales service.

Notes:

1.During the warranty period,no any cost will be generated relating to the service and materials.

2.Starting from the customer signature on the acceptance documents,the following situations are not in the scope of free warranty: artificial damages,violate operation. After the warranty period, we charge only the needed components cost.

3.The complete product is maintained lifelong time, the system function can be upgraded freely, only the components cost will be collected only when extra devices needed.

During the warranty time, the after sale service can be realized flexibly through telephone, fax and email.